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200 S. Fredrick St.,
Suite 202
Rantoul, IL 61866
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P: 217-893-1431
F: 217-893-0024
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Email Support F.A.Q.

If you have an E-Mail related question, contact the Office Manager.

Q. How do I change my password?
Q. I forgot my password! What do I do?
Q. Even though Area IV Learning Technology Center is blocking over 100,000 spam mail deliveries daily, some are still working their way into my mail box. Is there anything I can do to help manage this?
Q. I have moved from my job at K-12 to a job in corporate America and want to forward all the mail I got at K-12 to my Yahoo, Hotmail account or another account in another mail system. Can I do this and if so, how do I do this?
Q. I am moving from my job at an Area IV school to another position in Area IV and want to forward my mail to my new school address. Can I do this and if so, how?
Q. I got married and my last name changed. Can I change my email to reflect this difference?
Q. I have received an official looking email that wants me to divulge private information including my email password, what should I do?

How do I change my password?
You can download instructions on changing your password with Outlook Web Access. If you have problems or questions, please feel free to call our office.

I forgot my password! What do I do?
Contact your Tech Coordinator, or other authorized individual, who will in turn contact the Area IV office with your information. Your password will be reset and your Tech Coordinator will be notified of the new password. When you log back into your account, don't forget to change your password!

Even though Area IV Learning Technology Center is blocking over 100,000 spam mail deliveries daily, some are still working their way into my mail box. Is there anything I can do to help manage this?
There are several ways, depending on what mail client you use. This FAQ will discuss the options that come with Outlook and Outlook Web Access (OWA). Area IV has purchased client access licenses for Outlook 2003. If you need a copy of Outlook 2003 (we highly recommend you use this), contact us and we will supply one to your technical coordinator.
How to turn on SPAM Blocking in Outlook 2003:
1. Open Outlook.
2. Select Tools.
3. Select Options.
4. Select the JunkMail radio button.
5. Select your desired filtering level (Low or High) but beware that selecting high will probably dump good mail into the JunkMail folder
6. Select the Blocked Senders tab. If there are addresses already there, check to make sure there are no 'good' addresses saved in this list. You can manually add blocked senders, but the easier way is to highlight bad mail, RIGHT CLICK your mouse and select add to "blocked sender's list".

How to turn on SPAM blocking in Outlook Web Access (OWA)
Web access is the service that is used to retrieve your mail using your web browser. Using OWA, your mail can be safely retrieved ANYWHERE there is an Internet accessible computer with a web browser.
1. Using your browser, log into your mail account.
2. Select "Options" on the left column of commands.
3. Scroll through the options to the Privacy and Junk E-mail Prevention section.
4. Check the "Filter Junk E-Mail" Selection
5. Click "Save and Close" at the top of this section.
6. Select a SPAM mail message, highlight it and press the right mouse button to bring up the maintenance menu.
7. Select "Add Sender to Blocked Senders List"
8. This list can be managed by going to the Options section and selecting the "Manage Junk E-mail Lists" radio button. P.S. OWA is also one of the better ways to change your e-mail password. Outlook and Outlook Web Access (OWA) has a built in spam filter that will let you manage your own blocked list.

I have moved from my job at K-12 to a job in corporate America and want to forward all the mail I got at K-12 to my Yahoo, Hotmail account or another account in another mail system. Can I do this and if so, how do I do this?
This can be done easily by opening your Outlook Web Access (OWA) account using your web browser (https://area4.k12.il.us/exchange)
1. Find the "Rules" icon... it looks like a folder with an envelope hanging out of it
2. Use it to create a forwarding rule. If you run into problems, use the very helpful OWA HELP function.
Forwarding will work UNTIL your old account is locked and deleted (usually several weeks)

I am moving from my job at an Area IV school to another position in Area IV and want to forward my mail to my new school address. Can I do this and if so, how?
This is possible only if both schools have their mail hosted by Area IV. If they are not, use the Forwarding system highlighted above.
At your new district, fill out an Email Account Application. There is a question halfway down the page asking "If you are transferring from another school district, what was your email address at the old district?" Fill this out and an Area IV representative will know to attach an alias to your new email address.

I got married and my last name changed. Can I change my email to reflect this difference?
Have your district fax a Name Change Request Form to the Area IV office.

I have received an official looking email that wants me to divulge private information including my email password, what should I do?
Delete it. The latest wave of ‘Phishing’ attacks are focusing on legitimate user accounts in an attempt to harvest actual email accounts to use to relay SPAM. We will NEVER send mail asking for your email password. Period.
If you receive email that looks suspicious, do not hesitate to contact your technical staff who can report abusive mail to us.

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